Refund & Return Policy
We are dedicated to exceptional olfactory excellence and client delight. Explore our clear conditions for returns and prompt refund reconciliations for ZAKWAN™ PERFUMES.
100% Satisfaction Guarantee
We offer a 100% no-quibble refund guarantee for eligible purchases. If you are not satisfied with any product purchased directly from ZAKWAN™ PERFUMES (www.zakwanperfumes.com), we will facilitate a 100% refund (excluding courier delivery charges and luxury gift-wrapping fees where applicable).
To initiate a return smoothly within 7 days of delivery, please contact our concierge quoting: (1) Order ID, (2) Customer Name, (3) Product Name, and (4) Stated Reason for the return.
When Are Returns Not Possible?
Due to the delicate hygiene, botanical preservation, and safety standards associated with luxury perfume extrait and refill flacons, returns and refunds are strictly not permissible in the following cases:
Products that have been unsealed, sprayed, tested, decanted, or whose cellophane barrier seal has been broken.
Return requests submitted outside the standard notification window (beyond 7 days from the confirmed carrier delivery date).
Flacons with damaged, removed, or illegible batch numbers, holographic serials, price tags, or authentic closure seals.
Refund Processing & Settlement Channels
Refunds for orders paid via Razorpay, UPI, Credit/Debit cards, or Netbanking are automatically reversed back to the original source account within 5 to 7 business days post return inspection.
For approved CoD returns, please provide verified bank account details (Account Name, Account Number, IFSC) or UPI VPA to our customer desk. Settlements are executed via NEFT/UPI transfer within 3 to 5 business days.
Brand: ZAKWAN™ PERFUMES
ZAKWAN PERFUMES
Modern Market, Mumbai – 400003.